Shipping policy

The good stuff is on its way. Here's everything you need to know about getting your E18HTEEN products delivered, plus what to do if something isn't quite right.

SHIPPING INFORMATION

Where We Ship

We currently ship Australia-wide. All orders are dispatched from our Australian warehouse.

Processing Times

Orders are typically processed within 1–2 business days after payment confirmation, excluding weekends and public holidays.

During promotional periods, product launches and peak shopping seasons, processing times may be slightly longer.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

●      Standard Shipping: $9.95

●      Free Shipping: Available on orders over $50, if applicable.

Delivery Times

Estimated delivery times after dispatch:

●      Standard Shipping: 1–2 business days

Delivery times are estimates only and may vary depending on your location, carrier operations and circumstances outside our control.

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow your delivery.

Incorrect Shipping Details

Please double-check your delivery information before completing your order. If you've entered an incorrect address, contact us as soon as possible at wave@18hair.au

We'll do our best to assist before dispatch. Once an order has been shipped, changes may not be possible.

Missing or Delayed Deliveries

If your order hasn't arrived within the estimated delivery timeframe, please check your tracking information or contact our customer service team.

We'll assist you in investigating the delivery with the relevant carrier.