Last updated: 12 October, 2026

Your hair is personal. Your data is too.

At E18HTEEN, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase our products or interact with our services.

1. WHO WE ARE

This website is operated by E18HTEEN Australia, trading as E18HTEEN (ABN 15 683 774 790).

For privacy enquiries, contact us at wave@18hair.au

2. INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect:

Personal Information

●      Full name

●      Email address

●      Phone number

●      Billing and shipping addresses

●      Order history and purchase details

●      Customer service enquiries and correspondence

●      Account information, if you create an account

Payment Information

Payments are processed through our authorised third-party payment providers.

We do not ordinarily store complete credit or debit card details on our own systems. Payment providers may collect and process information necessary to complete transactions.

Website & Usage Information

When you visit our website, we may automatically collect information such as:

●      IP address

●      Browser type and device information

●      Pages visited and website interactions

●      Referring websites

●      Cookie and analytics information

3. HOW WE USE YOUR INFORMATION

We collect and use personal information for purposes including:

●      Processing and fulfilling orders

●      Arranging shipping and delivery

●      Providing customer service and responding to enquiries

●      Managing returns, refunds and exchanges

●      Sending order confirmations and delivery updates

●      Improving our website, products and customer experience

●      Detecting and preventing fraudulent activity

●      Meeting legal, taxation and regulatory obligations

●      Sending marketing communications where permitted by law

We only use or disclose personal information for purposes permitted by applicable privacy laws.

4. MARKETING COMMUNICATIONS

If you subscribe to our newsletter or otherwise provide the necessary consent, we may send you information about new products, launches, promotions and exclusive offers.

Where permitted by law, we may also send relevant marketing communications to existing customers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

Unsubscribing from marketing will not affect essential transactional communications relating to your orders.

5. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website performance and support relevant advertising.

These technologies may help us understand how visitors interact with our website.

You can manage or disable cookies through your browser settings or any cookie preference tools available on our website.

Disabling certain cookies may affect website functionality.

6. SHARING YOUR INFORMATION

We may share personal information with trusted service providers where reasonably necessary to operate our business.

These may include:

●      Payment processing providers

●      Shipping and delivery partners

●      Website hosting and e-commerce platforms

●      Email marketing and customer communication services

●      Analytics and advertising providers

●      Professional advisers and regulatory authorities where required or authorised by law

We do not sell customer contact lists to third parties.

Our service providers are expected to handle personal information appropriately and in accordance with applicable privacy and security requirements.

7. OVERSEAS DISCLOSURE

Some of our technology providers may store or process personal information outside Australia.

Where overseas disclosure occurs, we take reasonable steps as required by applicable Australian privacy laws to ensure appropriate handling and protection of personal information.

Where practicable, we will identify the countries in which overseas recipients are likely to be located.

8. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no online platform or electronic transmission can be guaranteed to be completely secure.

If you believe your information has been compromised, please contact us promptly.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, manage business records, comply with legal obligations and resolve disputes.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, unless retention is required by law.

10. ACCESS & CORRECTION

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact wave@18hair.au

We may need to verify your identity before processing your request.

11. PRIVACY COMPLAINTS

If you have concerns about how your personal information has been handled, please contact us using the details below.

We will review your complaint and respond within a reasonable timeframe.

If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Visit www.oaic.gov.au for further information.

12. THIRD-PARTY WEBSITES

Our website may contain links to external websites or services.

We are not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our operations, technology or legal obligations.

Any updates will be published on this page with a revised effective date.

14. CONTACT US

For privacy-related questions, requests or complaints, contact:

E18HTEEN
Operated by: E18HTEEN Australia
ABN: 15 683 774 790
Email: wave@18hair.au
Address: 6/5 Cattle Way, Gregory Hills NSW 2556